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Terms of Service

Last updated: June 8, 2026

Tirdad ("Tirdad," "we," "our," or "us") owns and operates the Tirdad billing infrastructure platform and related services. These Terms of Service ("Terms") govern your access to and use of the Tirdad platform, website (tirdad.ai and related domains), APIs, and all related services (collectively, the "Services"). By accessing or using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Services. These Terms constitute a legally binding agreement between you and Tirdad. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

1. Definitions

For the purposes of these Terms:

  • "Services" means the Tirdad billing and subscription management platform, APIs, documentation, and all related software or features made available by Tirdad.
  • "Customer Data" means any data, content, or materials submitted by you or on your behalf to the Services.
  • "Subscription" means a paid plan for access to the Services as described in the applicable Order Form or pricing page.
  • "Order Form" means any written or electronic order document executed between Tirdad and Customer.
  • "Confidential Information" means any non-public information disclosed by either party that is designated as confidential or reasonably understood to be confidential.
  • "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and other proprietary rights.

2. Account Registration and Access

To access the Services, you must register for an account. You agree to:

  • Provide accurate, current, and complete registration information.
  • Maintain the security and confidentiality of your account credentials.
  • Promptly notify Tirdad of any unauthorized use of your account.
  • Accept sole responsibility for all activities occurring under your account.

Tirdad reserves the right to reject any registration, suspend or terminate any account, or refuse access to the Services at its sole discretion. You must be at least 18 years of age and have the legal capacity to enter into these Terms. Services are intended for business use only.

3. License and Permitted Use

Subject to your compliance with these Terms and timely payment of all fees, Tirdad grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes during the Subscription term.

You shall not, directly or indirectly:

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services.
  • Copy, modify, adapt, translate, or create derivative works based on the Services.
  • Rent, lease, loan, resell, sublicense, distribute, or transfer the Services to any third party.
  • Remove or alter any proprietary notices, labels, or marks on the Services.
  • Use the Services to build a competing product or service.
  • Use the Services in any manner that could damage, disable, overburden, or impair Tirdad's infrastructure.
  • Use the Services for unlawful, harmful, fraudulent, or abusive purposes.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services.

4. Fees, Payment, and Billing

  • You agree to pay all fees specified in the applicable Order Form or pricing page. All fees are quoted in the currency specified and are exclusive of applicable taxes, including VAT. You are responsible for all taxes, levies, or duties imposed on the Services.
  • Fees are billed in advance on the applicable billing cycle (monthly or annually). Payment is due upon invoice.
  • Amounts not paid within fifteen (15) days of the due date are subject to a late payment fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding balance. Tirdad may suspend or terminate your access for non-payment.
  • Tirdad reserves the right to change fees at any time upon thirty (30) days' written notice. Your continued use of the Services after such notice constitutes acceptance of the new fees.
  • If you believe any charge is incorrect, you must notify Tirdad in writing within fifteen (15) days of the invoice date. Failure to dispute a charge within this period shall constitute acceptance of the charge.

5. Subscription Term and Renewal

Subscriptions commence on the date specified in the Order Form and continue for the initial term stated therein. Unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term, Subscriptions will automatically renew for successive periods equal to the initial term at Tirdad's then-current pricing.

6. Intellectual Property Rights

Tirdad and its licensors exclusively own all right, title, and interest in and to the Services, including all Intellectual Property Rights therein. These Terms do not grant you any ownership interest in the Services. You retain ownership of your Customer Data. You hereby grant Tirdad a worldwide, non-exclusive, royalty-free license to use, process, store, and transmit Customer Data solely to provide and improve the Services. If you provide any feedback, suggestions, or recommendations regarding the Services, you hereby assign to Tirdad all right, title, and interest in such feedback. Tirdad may collect, analyze, and use aggregated and anonymized data derived from your use of the Services for purposes of improving the Services and internal analytics.

7. Confidentiality

Each party agrees to hold the other's Confidential Information in strict confidence and not to disclose it to any third party without prior written consent, except to employees or contractors who need to know and are bound by equivalent confidentiality obligations. Each party shall protect the other's Confidential Information using at least the same degree of care it uses for its own confidential information, but no less than reasonable care. This obligation survives termination of these Terms for a period of five (5) years. Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was rightfully known before disclosure; (c) is rightfully obtained from a third party without restriction; or (d) is required to be disclosed by law or court order.

8. Data Security and Privacy

Tirdad implements commercially reasonable technical and organizational measures to protect Customer Data in accordance with the Saudi Personal Data Protection Law (PDPL) and applicable international standards. However, you acknowledge that no security measures are perfect, and Tirdad does not guarantee that Customer Data will be free from unauthorized access. Your use of the Services is also governed by our Privacy Policy. You are responsible for ensuring that your collection and submission of any personal data to the Services complies with applicable data protection laws, including PDPL. You have the right to access, correct, delete, and port your personal data as provided under PDPL. In the event of a data breach affecting your personal data, Tirdad will notify the Saudi Data and Artificial Intelligence Authority (SDAIA) and affected parties within 72 hours.

9. Representations and Warranties

You represent and warrant that you have the legal authority to enter into these Terms, your use of the Services will comply with all applicable laws and regulations, and Customer Data does not infringe any third-party rights. Tirdad warrants only that the Services will perform materially in accordance with the applicable documentation during the Subscription term. EXCEPT AS EXPRESSLY SET OUT ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TIRDAD EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TIRDAD DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR ENTIRELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) TIRDAD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL; AND (B) TIRDAD'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO TIRDAD IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM. These limitations apply whether liability is based on contract, tort (including negligence), strict liability, or any other legal theory.

11. Indemnification

You shall indemnify, defend, and hold harmless Tirdad and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your breach of these Terms or any applicable law or regulation.
  • Your Customer Data, including any claim that Customer Data infringes a third party's Intellectual Property Rights.
  • Your use of the Services in a manner not permitted by these Terms.
  • Any negligence or willful misconduct by you or your users.

12. Suspension and Termination

  • You may terminate your Subscription by providing thirty (30) days' written notice to Tirdad. Termination does not entitle you to a refund of any prepaid fees.
  • Tirdad may suspend or restrict your access immediately if you breach these Terms or if Tirdad reasonably suspects misuse, fraud, or illegal activity.
  • Tirdad may terminate your Subscription upon thirty (30) days' notice for any reason, or immediately if you materially breach these Terms and fail to cure within ten (10) days of notice.
  • Upon termination, all rights granted to you immediately cease, outstanding fees become due, and Tirdad will provide thirty (30) days to export your Customer Data in a machine-readable format before deletion.

13. Service Availability and Modifications

Tirdad does not guarantee uninterrupted availability of the Services. Tirdad reserves the right to modify, update, or discontinue any feature or aspect of the Services, perform scheduled or emergency maintenance, and impose usage limits or restrictions on your account. Tirdad shall use reasonable efforts to provide advance notice of planned maintenance but is not obligated to do so.

14. Third-Party Services

The Services may integrate with or link to third-party services, platforms, or payment providers. Tirdad does not control, endorse, or assume responsibility for any third-party services or content. Your use of third-party services is subject to their respective terms and privacy policies. Tirdad shall not be liable for any loss or damage caused by your use of third-party services.

15. Acceptable Use Policy

You agree not to use the Services to:

  • Transmit any content that is unlawful, defamatory, harassing, obscene, fraudulent, or objectionable.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Upload or transmit viruses, malware, or any other malicious code.
  • Interfere with or disrupt the integrity or performance of the Services or related systems.
  • Scrape, crawl, or extract data from the Services by automated means without prior written consent.
  • Engage in any activity that imposes an unreasonable load on Tirdad's infrastructure.

Violation of this policy may result in immediate suspension or termination of your account without notice.

16. Changes to Terms

Tirdad reserves the right to modify these Terms at any time. Material changes will be communicated by posting the updated Terms on our website with a revised date, or by sending an email to your registered address, at least thirty (30) days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must discontinue use of the Services.

17. Force Majeure

Tirdad shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemic, network outages, cyberattacks, strikes, or power failures.

18. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Kingdom of Saudi Arabia. Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiations for a period of thirty (30) days.

19. General Provisions

  • Entire Agreement: These Terms, together with any applicable Order Form and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements and understandings.
  • Severability: If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
  • Waiver: No waiver of any provision shall be effective unless in writing. No failure to exercise any right shall operate as a waiver.
  • Assignment: You may not assign or transfer these Terms without Tirdad's prior written consent. Tirdad may assign these Terms at any time without your consent.
  • Notices: Notices to Tirdad must be sent to legal@tirdad.ai. Tirdad may send notices to you via email at your registered address.
  • Independent Contractors: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

20. Data Processing Agreement (DPA)

For enterprise clients processing personal data through Tirdad, we offer a Data Processing Agreement (DPA) that details our obligations as a data processor under the Saudi Personal Data Protection Law (PDPL) and the General Data Protection Regulation (GDPR). The DPA covers data security measures, sub-processor management, breach notification procedures, data subject rights, cross-border transfer safeguards, and data retention policies. To request a DPA, contact our legal team at legal@tirdad.ai.

21. Contact

For any questions, concerns, or notices regarding these Terms, contact us at legal@tirdad.ai.