Tirdad

Privacy Policy

Last updated: February 15, 2026

1. Introduction

Tirdad ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our billing infrastructure platform and website.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, and billing details when you create an account.
  • Contact Information: Information you provide when requesting a demo, contacting support, or subscribing to communications.
  • Payment Information: Payment details are processed securely through our payment service providers and are not stored on our servers.

Information Collected Automatically

  • Usage Data: Pages visited, features used, and interaction patterns on our website and platform.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: We use essential cookies for authentication and preferences. See Section 6 for details.

3. How We Use Your Information

  • To provide, maintain, and improve our platform and services
  • To process transactions and send related information
  • To respond to your inquiries and support requests
  • To send administrative and promotional communications
  • To detect, prevent, and address technical or security issues
  • To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

6. Cookies

We use essential cookies to ensure the proper functioning of our platform. You can control cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@tirdad.io.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

Saudi Arabia Personal Data Protection (PDPL)

Tirdad is committed to compliance with the Saudi Arabia Personal Data Protection Law (PDPL), issued by Royal Decree M/19 dated 9/2/1443H. As a data processor and controller operating in the Kingdom, we implement the following measures to protect your personal data in accordance with PDPL requirements.

Your Rights Under PDPL

  • Right to be informed about the collection and purpose of your personal data
  • Right to access your personal data and obtain a copy
  • Right to correct or update inaccurate personal data
  • Right to request destruction of personal data when no longer needed
  • Right to withdraw consent for data processing at any time

Data Residency

All billing data processed by Tirdad is stored in Saudi Arabia on Alibaba Cloud's Riyadh region. Cross-border data transfers are only performed when explicitly authorized and with appropriate safeguards as required by PDPL Article 29.

Consent Management

We obtain explicit consent before collecting and processing personal data. You may withdraw your consent at any time through your account settings or by contacting our Data Protection Officer.

For PDPL-related inquiries, contact our Data Protection Officer at dpo@tirdad.ai

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

11. Contact Us

For questions about this Privacy Policy, contact us at: